Job Description

Why This Role Matters

MissionHires is seeking a hands-on Air & Ocean Freight Coordinator to manage end-to-end air freight shipments while supporting complex sea import operations. This role is ideal for an experienced freight forwarding operator with recent air freight experience as their primary focus, strong sea import knowledge, and mandatory CargoWise expertise. You will coordinate time-sensitive and complex shipments across a global network while delivering accurate, proactive service to customers and internal stakeholders.

How You'll Contribute

• Manage air freight shipments end-to-end, from origin through final delivery.
• Book cargo, coordinate pickups, prepare shipping documentation, follow up with airlines, track shipments, arrange final delivery, and complete billing.
• Support sea import operations, including ISF and AMS filings, ocean documentation, terminal and intermodal coordination, and exception handling.
• Coordinate with airlines, ocean carriers, truckers, terminals, customers, vendors, and internal offices regarding bookings, pickups, documentation, and cargo recovery.
• Monitor shipment milestones, identify delays and exceptions early, and resolve operational issues to maintain service levels.
• Maintain accurate shipment documentation, CargoWise updates, cost records, and final billing.
• Support air freight quotations by assessing routing, transit times, capacity, and operational feasibility.
• Handle priority, bonded, FTZ, cross-border, and other complex shipments with close follow-up throughout the shipment lifecycle.
• Work in onsite, hybrid, or remote arrangements, depending on the applicable role model.

What Makes You a Great Fit

• 5–10 years of hands-on air and sea freight operations experience within freight forwarding.
• Recent experience primarily focused on air freight operations, including air export and/or air import; procurement-focused or primarily ocean-focused backgrounds are not a fit.
• Strong sea import operations experience, ideally with an ocean operations mix of approximately 70% imports and 30% exports.
• Hands-on CargoWise experience is required.
• Working knowledge of AES, TSA requirements, and air freight documentation.
• Knowledge of, or certifications related to, AMS, ISF, FMC, and IMDG.
• Experience with bonded freight, FTZ, and cross-border operations.
• Strong operational experience and vendor network knowledge across terminals and intermodal providers.
• Ability to independently manage multiple active shipments, shifting priorities, and urgent requests in a fast-paced environment.
• Strong customer service, communication, organization, and problem-solving skills.
• Spanish and English bilingual proficiency is preferred but not required.
• Experience with aerospace, time-critical, or AOG shipments is preferred.
• Experience supporting multiple internal offices or internal customers is preferred.
• Hazmat or dangerous goods handling experience across air and ocean freight is preferred.

Perks & Benefits

• Medical, dental, and vision insurance
• 401(k) plan
• Paid time off
• Paid holidays
• Ongoing training and certification opportunities
• Internal mobility and career growth opportunities
• People-first culture focused on empowered operators, fast decision-making, and client service

Job Tags

Similar Jobs